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Help Center FAQ

Frequently Asked Electric Bike Questions

1. How do electric bikes work?

2. Throttle control vs. pedal assist?

3. How fast do electric bikes go?

4. How far can I travel on a single charge?

5. How long does it take to charge the battery?

6. What type of battery do we use?

7. How long will the battery last?

8. Will an e-bike recharge while pedaling?

9. How much does it cost to ride an electric bike?

10. Are electric bikes safe to operate?

11. Can I ride my electric bike in the rain?

12. Do I need a license or insurance?

Help Center Safety Tips

Electric Bicycle Safety Tips

In General

1. Wear a helmet

2. Use your lights

3. Use warning devices

4. Ride on the proper side of the road, with traffic, not against it

5. Take the lane

6. Keep your tires properly inflated

7. Be a defensive driver

8. Watch out for drunks, seriously

9. Use a mirror

10. Make eye contact with other drivers, especially at intersections

Payment Plans

Sterner Bike Flexible Payment Plans

Shipping

Shipping methods

Warranty and Return

Limited Warranty

Returns and Refunds Procedure

* All terms are subject to change without prior notice.